HOW CAN WE HELP?

CONTACT INFORMATION

Phone: 0113 4676762

Email: info@geargeek.co.uk

Submit a Ticket: click here

Write: Gear Geek, 83 Roseville Road, Leeds, LS8 5DT

Our helpdesk operates Monday-Friday from 9am-5pm.

MY ACCOUNT

Sign In

To sign in click here. Should you have issues you can request a password reset below.

Password Reset

To reset your password click here. To reset your password you must have access to your email address you signed up with.

A reset link will be emailed to this email address. Should you need further help email info@geargeek.co.uk

Sign Up

To sign up click here. Should you need further help email info@geargeek.co.uk.

AFTER SALES & RETURNS

Return My Order

To return an order please click here.

Return Policy

To view the return policy click here.

PRODUCT SUPPORT

Instruction Manual

Product instructions and troubleshooting guides can be accessed via product pages.

Browse to the "Documents" tab on the product page and any available content can be downloaded.

Troubleshooting

Product instructions and troubleshooting guides can be accessed via product pages.

Browse to the "Documents" tab on the product page and any available content can be downloaded.

Buying Guides

View Buying Guides

DELIVERY & COLLECTION

Click & Collect

It’s simple: choose you preferred "Click & Collect" location at checkout and we'll send your order to the collection point on a Next Day delivery service. You receive an email with tracking showing when your order is ready to collect.

For more information click here.

Track My Order

To track your order click here.

International orders tracking is added once it has arrived at the UK warehouse. To learn more about the process for International orders and live status updates click here.

Delivery Information

For full delivery information click here.

FREE (within 2-3 working days).
£2.95 EXPRESS (within 1-2 working days).
£5.95 PREMIUM (guaranteed next working day).
£2.95 CLICK & COLLECT (guaranteed next working day).
FREE INTERNATIONAL (within 10 working days).

* Weekend and bank holidays are not working days.

FAQS

The most frequent questions and their answers can be accessed via the "Need Help?" bubble at the bottom of this page. Simply click or tap and enter your question.

TOP 5 FAQS

My order hasn't arrived. Where is it?

Sorry to hear you have not received your order. First of all, please check with neighbours/safe place and that no card has been left by the courier as this will have information on where the item is and how to collect it. Internal delays with couriers can be the cause and arrive a day or so late.

FREE (within 2-3 working days). FREE orders are dispatched same day till 4pm Monday to Friday. Couriers attempt delivery Monday to Saturday.

£2.95 EXPRESS (within 1-2 working days). EXPRESS orders are dispatched same day till 4pm Monday to Friday. Couriers attempt delivery Monday to Saturday.

£5.95 PREMIUM (guaranteed next working day). PREMIUM orders are dispatched same day till 4pm Monday to Friday. Couriers attempt delivery Monday to Saturday.

INTERNATIONAL (within 10 working days). INTERNATIONAL orders are dispatched same day till 4pm Monday to Friday. Couriers attempt delivery Monday to Saturday.

Any order placed on a weekend will not be processed until Monday. Any orders placed on a bank holiday will not be processed until the next working day.

The courier will usually leave small items with your neighbour or in a safe place. If that’s what you’d like, just tell us at the Checkout when we ask for your special delivery instructions. The courier will leave a card with collection point if they are unable to delivery to you, leave the item with a neighbour or in a safe place.

Please ensure that you have allowed the full delivery time frame estimate to pass before getting in touch as we cannot provide any help before this point. To get in touch click here.

How do I return my order for a refund or replacement?

To return your item please click here.

How much is delivery?

For full delivery information click here.

FREE (within 2-3 working days).
£2.95 EXPRESS (within 1-2 working days).
£5.95 PREMIUM (guaranteed next working day).
£2.95 CLICK & COLLECT (guaranteed next working day).
FREE INTERNATIONAL (within 10 working days).

What is the soonest I can receive item?

Next Day if ordered Monday to Friday. Next Day deliveries ordered on a Friday will be delivered Saturday. Our same day dispatch for all orders is 4pm, you MUST order before then to receive your item the following day.

I have a question how do I contact you?