HOW CAN WE HELP?
CONTACT INFORMATION
Phone: 0113 4676762
Email: info@geargeek.co.uk
Submit a Ticket: click here
Write: Gear Geek, 83 Roseville Road, Leeds, LS8 5DT
Our helpdesk operates Monday-Friday from 9am-5pm.
MY ACCOUNT
Sign In
To sign in click here. Should you have issues you can request a password reset below.
Password Reset
To reset your password click here. To reset your password you must have access to your email address you signed up with.
A reset link will be emailed to this email address. Should you need further help email info@geargeek.co.uk
Sign Up
To sign up click here. Should you need further help email info@geargeek.co.uk.
AFTER SALES & RETURNS
Return My Order
To return an order please click here.
Return Policy
To view the return policy click here.
PRODUCT SUPPORT
Instruction Manual
Product instructions and troubleshooting guides can be accessed via product pages.
Browse to the "Documents" tab on the product page and any available content can be downloaded.
Troubleshooting
Product instructions and troubleshooting guides can be accessed via product pages.
Browse to the "Documents" tab on the product page and any available content can be downloaded.
Buying Guides
DELIVERY & COLLECTION
Click & Collect
To view Click & Collect information click here.
Track My Order
To track your order click here.
Delivery Information
For full delivery information click here.
- FREE (within 2-3 working days).
- £2.95 EXPRESS (within 1-2 working days).
- £5.95 PREMIUM (guaranteed next working day).
- £2.95 CLICK & COLLECT (guaranteed next working day).
FAQS
The most frequent questions and their answers can be accessed via the "Need Help?" bubble at the bottom of this page. Simply click or tap and enter your question.
TOP 5 FAQS
My order hasn't arrived. Where is it?
Sorry to hear you've not received your order. First of all please check with neighbours/safe place and that no card has been left by the courier as this will have information on where the item is and how to collect. Internal delays with couriers can be the cause and arrive a day or so late.
FREE (within 2-3 working days). FREE orders are dispatched same day till 4pm Monday to Friday. Couriers attempt delivery Monday to Saturday.
£2.95 EXPRESS (within 1-2 working days). EXPRESS orders are dispatched same day till 4pm Monday to Friday. Couriers attempt delivery Monday to Saturday.
£5.95 PREMIUM (guaranteed next working day). PREMIUM orders are dispatched same day till 4pm Monday to Friday. Couriers attempt delivery Monday to Saturday.
Any order placed on a weekend will not be processed until Monday. Any orders placed on a bank holiday will not be processed until the next working day.
The courier will usually leave small items with your neighbour or in a safe place. If that’s what you’d like, just tell us at the Checkout when we ask for your special delivery instructions. The courier will leave a card with collection point if they are unable to delivery to you, leave the item with a neighbour or in a safe place.
Please ensure that you have allowed the full delivery time frame estimate to pass before getting in touch as we cannot provide any help before this point. To get in touch click here.
How do I return my order for a refund or replacement?
To return your item please click here.
How much is delivery?
For full delivery information click here.
- FREE (within 2-3 working days).
- £2.95 EXPRESS (within 1-2 working days).
- £5.95 PREMIUM (guaranteed next working day).
- £2.95 CLICK & COLLECT (guaranteed next working day).
What is the soonest I can receive item?
Next Day if ordered Monday to Friday. Next Day deliveries ordered on a Friday will be delivered Saturday. Our same day dispatch for all orders is 4pm, you MUST order before then to receive your item the follow day.
I have a question how do I contact you?
Phone: 0113 4676762
Email: info@geargeek.co.uk
Submit a Ticket: click here
Write: Gear Geek, 83 Roseville Road, Leeds, LS8 5DT
Our helpdesk operates Monday-Friday from 9am-5pm. To view our full contact us page click here.