Customer Service
Business Information
Phone: 0808 175 1640
Email: info@geargeek.co.uk
Write: Gear Geek, 7A Legion House, Beaufront Park, Anick road, Hexham, NE46 4TU
Our helpdesk operates Monday-Friday from 9am-5pm.
Gear Geek offers affordable products in a sustainable way. Find out how with our sustainability statement here.
Delivery
My Account
To sign in click here. Should you have issues you can request a password reset below.
To reset your password click here. To reset your password you must have access to your email address you signed up with.
A reset link will be emailed to this email address. Should you need further help email info@geargeek.co.uk
To sign up click here. Should you need further help email info@geargeek.co.uk.
Product Support
Product instructions and troubleshooting guides can be accessed via product pages.
Browse to the "Documents" tab on the product page and any available content can be downloaded.
Product instructions and troubleshooting guides can be accessed via product pages.
Browse to the "Documents" tab on the product page and any available content can be downloaded.
To view current buying guides click here.
FAQS
Use live chat during business hours and let the agent know your order number. If your order has not been processed by the warehouse we can cancel and refund you.
If the live chat is not available plesae email: info@geargeek.co.uk and a memeber of our team will deal with your request as soon as possible. Please include your order number to avoid delays.
Sorry to hear you have not received your order. First of all, please check with neighbours/safe place and that no card has been left by the courier as this will have information on where the item is and how to collect it. Internal delays with couriers can be the cause and arrive a day or so late.
For full delivery information click here.
STANDARD (within 2-3 working days) - £2.95 or FREE £50 an over
EXPRESS (within 1-2 working days) - £3.95
PREMIUM (guaranteed next working day) - £5.95
Any order placed on a weekend will not be processed until Monday. Any orders placed on a bank holiday will not be processed until the next working day.
The courier will usually leave small items with your neighbour or in a safe place. If that’s what you’d like, just tell us at the Checkout when we ask for your special delivery instructions. The courier will leave a card with collection point if they are unable to delivery to you, leave the item with a neighbour or in a safe place.
Please ensure that you have allowed the full delivery time frame estimate to pass before getting in touch as we cannot provide any help before this point. To get in touch click here.
To return your item please click here.
For full delivery information click here.
STANDARD (within 2-3 working days) - £2.95 or FREE £50 an over
EXPRESS (within 1-2 working days) - £3.95
PREMIUM (guaranteed next working day) - £5.95
Next Day if ordered Monday to Friday. Next Day deliveries ordered on a Friday will be delivered Saturday. Our same day dispatch for all orders is 3pm, you MUST order before then to receive your item the following day.
Phone: 0808 175 1640
Email: info@geargeek.co.uk
Write: Gear Geek, 7A Legion House, Beaufront Park, Anick road, Hexham, NE46 4TU
Our helpdesk operates Monday-Friday from 9am-5pm.
We are based in the UK.